FOR THE LOVE OF FANTASY
2021 AUTO & PHOTO FAQ
We get a number of questions relating to autographs, photo ops and photoshoots at events every year, so in an effort to help you before you attend, we have listed some of them here for you to peruse before the event.
DO I STILL NEED AN ENTRY TICKET IF I HAVE A PHOTO OR AUTOGRAPH TICKET?
Yes, no entry ticket is included with any of our photograph, autograph or meet and greet tickets and entrance must be purchased separately. However, if you have one of the Monopoly Events Diamond Passes, this will include entry as well as queue jumping. You can purchase auto and photo tickets as well as all types of entry ticket on our ALL TICKETS page.
I DIDN'T GET ANY TICKETS BEFOREHAND, CAN I BUY ON THE DAY?
Provided the opportunity is not sold out then yes, you can pay by cash at our information desk or purchase special tokens to use which are set at different monetary values.
DO I GET QUEUE PRIORITY FOR HAVING A PHOTO-OP TICKET BEFORE THE EVENT?
All customers that have purchased a photo-op or autograph ticket in advance will get priority in the autograph and photograph queue. Similarly, those who have a disability pass or a Monopoly Events Diamond Pass will also be able to jump the queue. You can pay on the day for autographs at the guest tables but only after 12.00pm, anyone who has pre-purchased a ticket gets access to signings first and can join the autograph queue anytime from 9.00am. Prepaid tickets also get priority in the photoshoot queue.
CAN I HAVE SOMEONE WAIT IN THE DIAMOND PASS QUEUE WITH ME?
Only the Diamond Pass holder will be allowed to stand in the queue to get their items signed or their photograph taken, however, we DO allow people to accompany a Diamond Pass holder in the queue IF they are clearly a carer or guardian to a minor, however, ONLY the pass holder can get the autograph or photograph and NOT the people accompanying them. Any carer or guardian in the Diamond Pass queue who wish to have an item signed or be in the photograph with the original Pass holder will also need to have a Diamond Pass. You can find out more about these passes on our DIAMOND PASS TICKET page.
WHO CAN BE IN MY PHOTO?
Each professional photograph taken has a maximum of four customers allowed in it regardless of age plus the celebrity guest/s as well. Each photo-op ticket will cover two people aged 5+, with under four's not needing a ticket at all.
EXAMPLES: A family of four with two adults and two 9-year-olds will need to purchase TWO tickets.
A couple wishing to have a photo op will only need to purchase ONE ticket.
A 9 year old WITHOUT an adult in the photo will need to purchase ONE ticket.
A couple and a one year old would only need to purchase ONE ticket.
WHEN ARE THE PHOTOSHOOT TIMES?
Photoshoot times can be anytime at all during the opening hours of the event. The schedule is released around two weeks prior to the show and will be emailed to all customers who have purchased a ticket. Before making final travel plans please wait for the final schedule to be published.
* PLEASE NOTE: Every effort is made to ensure that schedules are correct at the time of print/display.
WHEN ARE AUTOGRAPH SIGNINGS?
Our guests will be signing all day from 9.30am until 6.00pm provided that they are not in a live Q&A panel on stage, in a photoshoot or taking a break. Sometimes guests will arrive late or early due to travel requirements so please be aware of this when making your plans as we cannot guarantee they will be available all day.
CAN I GET A SELFIE WITH A GUEST?
Most guests are more than happy to have a selfie taken with you at their table, this is ENTIRELY at the discretion of the guest as is the price and we do ask that you respect their choices in this matter.
HOW DO I GET MY PHOTOS AFTER A SHOOT?
Photographs will be issued at 9x6 inch size in card frames within minutes after the photoshoot. You will receive 1 printed photo per person. Additional prints and digital copies will be available to order online after the event has finished.
WHAT CAN I GET SIGNED?
All guests in the Signing Halls will have a selection of 8x10 images provided for free when you purchase an autograph although you can have personal items signed instead - these can include posters, DVDs, books, action figures, etc but the guests do reserve the right to refuse the signing of certain items and some items may carry an additional fee, once again this is at their discretion or that of their representatives.